Refund Policy

IQMeter sells digital content: the full test result report, a PDF certificate and personalised recommendations. Access is provided immediately after payment, so refunds are available only in the objective circumstances listed below.

Seller: Evgeniy Litvinov. Payments are handled by Paddle.com, our online reseller and Merchant of Record; approved refunds are issued through Paddle.

1. When we refund

You were charged, but the result was not unlocked, and we did not resolve this within 3 business days of your request.
You were charged twice for the same test — we refund the duplicate payment.
An error in the test is confirmed — an incorrect question, answer options or answer key — and it affected your result.
Because of a technical failure on our side, the paid materials (report, certificate) are unavailable, and we did not restore access within 3 business days.

2. When refunds are not provided

You disagree with or are dissatisfied with your IQ score. The score is calculated automatically by the same algorithm for everyone and depends only on your answers.
You changed your mind after the result was unlocked.
You did not use the report or the certificate after the result was unlocked.

3. How to request a refund

Write to [email protected] within 14 days of payment. Include the email address used for payment, the link to your result and a description of the problem; if it concerns an error in a question, tell us which question. We reply within 3 business days.

An approved refund is returned to the original payment method. The time it takes depends on your bank and is usually no more than 10 business days.

4. Your statutory rights

This policy does not limit any rights you have under mandatory consumer protection law in your country.

Last updated: October 2026.